Greenlight MedicalFor independent medical clinics
Your clinic's back office, on autopilot.
We study how your staff actually works, then build custom automations that give them back 10+ hours a week, saving practices up to $100K a year. Your team stays. The busywork goes.
- HIPAA-compliant, BAA included
- No new software for your staff
- Works with any EHR
- Prior auth submitted6:12 AM
MRI lumbar spine, Aetna
- Eligibility verified6:31 AM
All 14 patients on today's schedule
- Claims worked6:47 AM
9 claims past 30 days, follow-up sent
- Referral packet faxed7:02 AM
Cardiology consult, records attached
- Drafting appealNow
Denied CT auth, clinical notes pulled
You didn't open a clinic to fight insurance companies.
But that's where the hours go. If any of this sounds like your front desk, you're exactly who we built this for.
Prior auths eat entire mornings
Your best MA spends three hours a day bouncing between payer portals and hold music before a single patient gets called back.
Claims sit unworked for weeks
Denials and aging claims pile up because your biller is buried in eligibility checks and resubmissions. Money you already earned, waiting.
Phone tag never ends
Patients on hold, voicemails stacking up, faxes lost somewhere between your office, the pharmacy, and the referring practice.
You can't hire your way out
Every new hire takes months to train, and paperwork burnout means you're always one resignation away from chaos.
How it works
You don't change your workflow. We build around it.
Generic AI tools hand your staff another login and wish them luck. We do the opposite: we learn your clinic first, then do the work.
We shadow your team
We spend time inside your clinic watching how prior auths, intake, referrals, and billing actually get done. Every workflow gets mapped, including the workarounds nobody wrote down.
We build your automations
Custom automations and SOPs built around your EHR, your payers, and your fax lines. Nothing off the shelf, and nothing new for your staff to learn.
Your AI back-office employee goes to work
It submits prior auths, verifies insurance, chases unpaid claims, and preps referral packets. Your staff reviews and approves, then gets back to patients.
What changes
One workflow, up close: referrals.
Here's what's happening at a clinic we're working with right now, where staff was losing two hours every day to referral submissions. Now multiply it across prior auths, eligibility, billing follow-up, and intake.
Before
2 hours every day on referrals
- Pull records and demographics by hand for every referral
- Re-type the same details into forms and fax cover sheets
- No confirmation the specialist's office ever received it
- Angry callbacks when a referral falls through and an appointment gets missed
After
Minutes of staff review a day
- Referral packet built automatically, records and notes attached
- Sent to the right specialist and tracked through confirmation
- Mistakes caught before they become missed appointments
- Patients get in front of the specialist sooner
10 hrs
back every week from this one workflow alone, plus fewer complaints and callbacks
$100K
saved per year: the next hire you don't need, overtime you stop paying, turnover you stop eating
Zero
new software for your staff to learn, ever
Why we shadow your team first
Every clinic runs differently. The way your front desk handles a UnitedHealthcare prior auth is not the way the clinic down the street does it, and pretending otherwise is why generic software ends up abandoned after three months.
So we start by sitting with your team and watching the real work: the portal logins, the sticky notes, the fax cover sheets, the workaround your biller invented in 2019 because the clearinghouse kept rejecting a code. Then we automate that, exactly as your clinic does it, with your staff reviewing everything that goes out.
You'll work directly with me, not an account manager. If something breaks at 7 AM on a Monday, you have my number.
Conner
Founder, Greenlight Medical
Questions clinic owners ask us
Yes. Every engagement includes a signed Business Associate Agreement (BAA). All patient data is encrypted in transit and at rest, access is limited to the specific workflows we automate, and we never use your data to train anything. Compliance is the first conversation we have, not an afterthought.
No. That's the whole point of how we work. We build automations around the systems your clinic already uses: your EHR, your payer portals, your fax lines, your phones. Your staff keeps working the way they already do, minus the busywork.
All of them. Because we build around your existing workflow instead of asking you to adopt a platform, it doesn't matter whether you run Epic, athenahealth, eClinicalWorks, Tebra, DrChrono, AdvancedMD, or something else. If a person at your clinic can do the task today, we can automate it.
The audit takes one call. Shadowing and workflow mapping happens in the first week. Your first automation is typically live within 2 to 4 weeks, and we roll out additional workflows from there. There is no IT project on your end.
The back-office audit is completely free, and you keep the workflow map whether or not you hire us. Engagements are a flat monthly rate scoped to the workflows we take over, typically well under the cost of a part-time hire. You'll have an exact number before anything starts.
Nothing goes out the door without a checkpoint. Every automation includes human review steps where your staff approves submissions before they're sent. We monitor every workflow we run, and anything unusual gets flagged to a person, not buried in a queue.
Book a free back-office audit.
In 30 minutes, we'll map your three biggest time-wasting workflows and show you exactly what they're costing you, whether you hire us or not. You keep the map either way.
Choose a time that works for you
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This usually takes just a moment. You can also open the calendar directly above.