One call-off changes the whole day
Coverage gets reshuffled, phones spill over, and routine payer work waits until you or your best employee stays late to catch up.
THE AI WORKFORCE FOR HEALTHCARE OPERATIONS
AI workers
that actually
do the work.
Greenlight deploys AI workers into your practice that verify eligibility, submit prior auths, work claims, draft appeals, and send referrals. Not suggestions, not another dashboard: finished work, done inside the EHR, portals, and fax lines you already use, with your staff approving what goes out.
30 minutes. We map your back office and show which work an AI worker could take over first.
YOUR AI WORKFORCE
This morning's queue, Tue 7:04 AM.
Finished before your staff clocked in.
Prior auth submitted
MRI lumbar spine, Aetna.
Eligibility verified
All 14 patients on today's schedule.
Drafting appeal
Denied CT auth, clinical notes pulled.
Every task is logged.
Your staff approves what goes out.
Illustrative queue. Configured around your practice's workflows.
Built for the payer portals your team already logs into
WHERE THE DAY GOES
Healthcare runs on people moving
information between systems
that don't talk to each other.
Copying data from the EHR into payer portals. Chasing claim status. Re-faxing the same records. In a practice, that work lands on a small team, and every loose end rolls uphill to the owner.
Turnover takes the workflow with it
Payer knowledge and years of workarounds live in one employee's head. When they leave, you pay to rebuild it while everyone else absorbs the load.
'Authorized' still doesn't mean paid
Auto-denials, post-service denials, and payer follow-up turn already-earned revenue into another queue your team has to fight.
Every loose end rolls uphill to you
You're the physician, owner, recruiter, benefits administrator, marketer, and emergency secretary, often in the same afternoon.
INSIDE A WORKER
Finished work you can check.
Workers don't hand you suggestions. They do the job inside your systems, write down every step, and stop for a person wherever judgment or risk calls for one.
EVERY TASK, LOGGED
See exactly what your workers did.
Every check, submission, and follow-up is written to a log your team can read. When something needs a person, it gets flagged and routed, not buried in a queue.
- Runs before your front desk arrives
- Exceptions routed to the right person
- 06:02schedulePulled Wednesday's schedule, 14 patientsdone
- 06:03coverageAetna PPO, specialist copay $40active
- 06:04coverageUHC Choice Plus, deductible metactive
- 06:06coverageMedicare Part B with Medigap Plan Gactive
- 06:09coverageBCBS PPO, coverage terminated 08/31flagged
- 06:09routeSent to front desk: ask patient for new planqueued
- 06:11coverageCigna OAP, referral on fileactive
- 06:14summary13 verified, 1 needs your front deskdone
HUMAN REVIEW BUILT IN
Nothing goes out without a yes.
Workers draft the appeal, assemble the packet, and fill in the portal. Your staff approves submissions before they're sent, with the supporting documents already attached.
- Approval checkpoints wherever you want them
- Every draft arrives with its evidence
Denials Worker Needs your approval
Appeal draft: CT abdomen and pelvis
- Payer
- Anthem Blue Cross
- Denial
- CO-50, medical necessity
- Attached
- 3 visit notes, imaging order, prior labs
- Deadline
- 41 days left to appeal
We are requesting reconsideration of the denial for CT abdomen and pelvis with contrast. The attached notes document three visits for persistent right lower quadrant pain unresolved by conservative treatment, and the ordering physician's rationale for imaging.
A PERSON ON THE OTHER END
Judgment calls stay with people.
Anything that needs a clinician or a conversation goes to the right person on your team, with the context already pulled.
#greenlight-workersYour practice and Greenlight
UHC wants a peer-to-peer on the lumbar MRI auth. Can the worker take that?
That one needs Dr. Patel, so the worker won't take it. It already pulled the visit notes and UHC's scheduling line into the task, and moved it to the top of her queue as P2P due Thu.
THE WORKERS
Start with one worker.
Solve a real problem.
Expand when ready.
Each Greenlight worker is a role, not a tool: dozens of automations, SOPs, and integrations bundled into one job, done the way your practice already does it, with your team supervising.
Eligibility Worker
Checks tomorrow's schedule, verifies coverage and benefits for every patient, and flags discrepancies before they become front-desk surprises.
Discrepancies flagged to your front deskPrior Authorization Worker
Assembles clinical documentation, submits authorizations through payer portals, tracks status, and escalates anything that gets stuck.
Stuck authorizations escalated to a personA/R Worker
Works the aging report, checks claim status with payers, and prepares follow-up so revenue you've already earned doesn't sit in a queue.
Follow-up prepared for your billing teamDenials Worker
Classifies incoming denials, gathers supporting documentation, and drafts appeals for your biller to review and send.
Your biller reviews and sends every appealReferrals Worker
Builds complete referral packets with records attached, sends them to the right specialist, and tracks confirmation so patients don't fall through.
Tracked through specialist confirmationIntake Worker
Collects new-patient paperwork, enters demographics into your EHR, and verifies coverage before the first visit.
Coverage verified before the first visitEvery worker operates under your team's supervision.Approval checkpoints stay wherever judgment or risk warrants them, and you can see every task a worker completed.
Don't see your workflow?If a person at your clinic can do the task today, we can build a worker for it. That's what the free audit is for.
HOW IT WORKS
How a worker
joins your team.
Another hire is hard to find, expensive to retain, and months from productive. Generic software becomes one more login. We deploy workers around the way your practice already runs.
Find out which worker fits firstFirst worker live in 2 to 4 weeks.It submits, verifies, follows up, and drafts. Your staff reviews and approves, and we monitor every task.
- 01
Shadow
We sit with your team and watch the real work: the portal logins, the sticky notes, the fax cover sheets, and the steps nobody ever wrote down.
- 02
Map
We turn your team's payer knowledge into clear SOPs and build the worker around your EHR, portals, phones, and fax lines. Nothing important stays trapped in one person's head.
- 03
Deploy and operate
Your first worker goes live in 2 to 4 weeks. It submits, verifies, follows up, and drafts; your staff reviews and approves. We monitor every task and keep adding workflows from there.
WHAT CHANGES
What one worker
changes.
At a clinic we're working with now, referral submissions were consuming two staff hours every day. Here is what changed when the Referrals Worker took it over, and the same applies to eligibility, prior auths, claims, and denials.
2 hoursevery day on referrals
- Pull records and demographics by hand for every referral
- Re-type the same details into forms and fax cover sheets
- No confirmation the specialist's office ever received it
- Angry callbacks when a referral falls through and an appointment gets missed
Minutesof staff review a day
- Referral packet built automatically, records and notes attached
- Sent to the right specialist and tracked through confirmation
- Mistakes caught before they become missed appointments
- Patients get in front of the specialist sooner
10 hrs
of staff capacity back every week from this one worker alone, with fewer complaints and callbacks
0 hires
required to create that capacity; your team keeps the judgment-heavy work
Zero
new software for your staff to learn, ever
FROM THE FOUNDER
Why we shadow
your team first.
ConnerFounder, Greenlight Medical
Every clinic runs differently. The way your front desk handles a UnitedHealthcare prior auth is not the way the clinic down the street does it, and pretending otherwise is why generic software ends up abandoned after three months.
So before a worker is deployed, we sit with your team and watch the real work: the portal logins, the sticky notes, the fax cover sheets, the workaround your biller invented in 2019 because the clearinghouse kept rejecting a code. Then we build the worker to do the job exactly as your clinic does it, with your staff reviewing everything that goes out.
The goal is not to replace your people. It is to stop repetitive work from exhausting the people you trust, or ricocheting back to you every time someone is out.
SECURITY
Built for patient data
from the first call.
HIPAA compliant, with human review before anything is sent and no new software for your staff to learn.
BAA before any data moves
Every engagement starts with a signed Business Associate Agreement. Compliance is the first conversation, not an afterthought.
Encrypted in transit and at rest
Patient data is encrypted everywhere it travels and everywhere it is stored.
Access scoped to the job
Each worker can reach only the systems and records its own workflow needs.
Never used for training
Your data runs your workflows and nothing else. We never use it to train anything.
Is this meant to replace my staff?
No. AI workers take the repeatable portal work, data entry, status checks, and document assembly that burn good employees out. Your staff keeps the judgment, the patient communication, and the final review. The practice keeps moving when someone is out, and your best people stop spending their day on copy-paste work.
Who is this for?
Our core customers today are physician-owned private practices. The same workers fit multi-location groups, MSOs, specialty groups, and RCM teams, because the work is the same: eligibility, prior auth, claims, denials, referrals, and follow-up across systems that don't talk to each other. If your team does that work by hand, we can help.
Is this HIPAA compliant?
Yes. Every engagement includes a signed Business Associate Agreement (BAA). All patient data is encrypted in transit and at rest, access is limited to the specific workflows a worker runs, and we never use your data to train anything. Compliance is the first conversation we have, not an afterthought.
Does my staff need to learn new software?
No. That's the whole point of how we work. AI workers operate inside the systems your clinic already uses: your EHR, your payer portals, your fax lines, your phones. There is no new platform, no new logins, and no migration. Your staff keeps working the way they already do, minus the busywork.
Which EHRs do you work with?
All of them. Because workers are built around your existing workflow instead of asking you to adopt a platform, it doesn't matter whether you run Epic, athenahealth, eClinicalWorks, Tebra, DrChrono, AdvancedMD, or something else. If a person at your clinic can do the task today, an AI worker can do it.
How long does deployment take?
The audit takes one call. Shadowing and workflow mapping happens in the first week. Your first worker is typically live within 2 to 4 weeks, and we add workflows to it from there. There is no IT project on your end.
What does it cost?
The back-office audit is completely free, and you keep the workflow map whether or not you hire us. Workers run at a flat monthly rate scoped to the work they take over, typically well under the cost of a part-time hire. You'll have an exact number before anything starts.
What happens if the AI gets something wrong?
Nothing goes out the door without a checkpoint. Every worker includes human review steps where your staff approves submissions before they're sent. We monitor every task a worker runs, and anything unusual gets flagged to a person, not buried in a queue.
FREE 30-MINUTE BACK-OFFICE AUDIT
Find out which worker
to deploy first.
In 30 minutes, we'll map your back office, identify the three workflows costing your team the most time, and show you which worker would take the biggest load off first.
You keep the map whether you hire us or not.Choose a time that works for you
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This usually takes just a moment. You can also open the calendar directly above.