The AI workforce for healthcare operations
AI workers that actually do the work.
Greenlight deploys AI workers into your practice that verify eligibility, submit prior auths, work claims, draft appeals, and send referrals. Not suggestions, not another dashboard: finished work, done inside the EHR, portals, and fax lines you already use, with your staff approving what goes out.
- HIPAA compliant, BAA signed before any data moves
- No new software for your staff to learn
- Human review before anything is sent
- First worker live in 2 to 4 weeks
- Prior auth submitted6:12 AM
MRI lumbar spine, Aetna
- Eligibility verified6:31 AM
All 14 patients on today's schedule
- Claims worked6:47 AM
9 claims past 30 days, follow-up sent
- Referral packet faxed7:02 AM
Cardiology consult, records attached
- Drafting appealNow
Denied CT auth, clinical notes pulled
Healthcare runs on people moving information between systems that don't talk to each other.
Copying data from the EHR into payer portals. Chasing claim status. Re-faxing the same records. In a practice, that work lands on a small team, and every loose end rolls uphill to the owner.
One call-off changes the whole day
Coverage gets reshuffled, phones spill over, and routine payer work waits until you or your best employee stays late to catch up.
Turnover takes the workflow with it
Payer knowledge and years of workarounds live in one employee's head. When they leave, you pay to rebuild it while everyone else absorbs the load.
'Authorized' still doesn't mean paid
Auto-denials, post-service denials, and payer follow-up turn already-earned revenue into another queue your team has to fight.
Every loose end rolls uphill to you
You're the physician, owner, recruiter, benefits administrator, marketer, and emergency secretary, often in the same afternoon.
The workers
Start with one worker. Solve a real problem. Expand when ready.
Each Greenlight worker is a role, not a tool: dozens of automations, SOPs, and integrations bundled into one job, done the way your practice already does it, with your team supervising.
Eligibility Worker
Checks tomorrow's schedule, verifies coverage and benefits for every patient, and flags discrepancies before they become front-desk surprises.
Prior Authorization Worker
Assembles clinical documentation, submits authorizations through payer portals, tracks status, and escalates anything that gets stuck.
A/R Worker
Works the aging report, checks claim status with payers, and prepares follow-up so revenue you've already earned doesn't sit in a queue.
Denials Worker
Classifies incoming denials, gathers supporting documentation, and drafts appeals for your biller to review and send.
Referrals Worker
Builds complete referral packets with records attached, sends them to the right specialist, and tracks confirmation so patients don't fall through.
Intake Worker
Collects new-patient paperwork, enters demographics into your EHR, and verifies coverage before the first visit.
Every worker operates under your team's supervision. Approval checkpoints stay wherever judgment or risk warrants them, and you can see every task a worker completed.
Don't see your workflow? If a person at your clinic can do the task today, we can build a worker for it. That's what the free audit is for.
How it works
How a worker joins your team.
Another hire is hard to find, expensive to retain, and months from productive. Generic software becomes one more login. We deploy workers around the way your practice already runs.
Shadow
We sit with your team and watch the real work: the portal logins, the sticky notes, the fax cover sheets, and the steps nobody ever wrote down.
Map
We turn your team's payer knowledge into clear SOPs and build the worker around your EHR, portals, phones, and fax lines. Nothing important stays trapped in one person's head.
Deploy and operate
Your first worker goes live in 2 to 4 weeks. It submits, verifies, follows up, and drafts; your staff reviews and approves. We monitor every task and keep adding workflows from there.
What changes
What one worker changes.
At a clinic we're working with now, referral submissions were consuming two staff hours every day. Here is what changed when the Referrals Worker took it over, and the same applies to eligibility, prior auths, claims, and denials.
Before
2 hours every day on referrals
- Pull records and demographics by hand for every referral
- Re-type the same details into forms and fax cover sheets
- No confirmation the specialist's office ever received it
- Angry callbacks when a referral falls through and an appointment gets missed
After
Minutes of staff review a day
- Referral packet built automatically, records and notes attached
- Sent to the right specialist and tracked through confirmation
- Mistakes caught before they become missed appointments
- Patients get in front of the specialist sooner
10 hrs
of staff capacity back every week from this one worker alone, with fewer complaints and callbacks
0 hires
required to create that capacity; your team keeps the judgment-heavy work
Zero
new software for your staff to learn, ever
Why we shadow your team first
Every clinic runs differently. The way your front desk handles a UnitedHealthcare prior auth is not the way the clinic down the street does it, and pretending otherwise is why generic software ends up abandoned after three months.
So before a worker is deployed, we sit with your team and watch the real work: the portal logins, the sticky notes, the fax cover sheets, the workaround your biller invented in 2019 because the clearinghouse kept rejecting a code. Then we build the worker to do the job exactly as your clinic does it, with your staff reviewing everything that goes out.
The goal is not to replace your people. It is to stop repetitive work from exhausting the people you trust, or ricocheting back to you every time someone is out. You'll work directly with me, not an account manager. If something breaks at 7 AM on a Monday, you have my number.
Conner
Founder, Greenlight Medical
Questions clinic owners ask us
No. AI workers take the repeatable portal work, data entry, status checks, and document assembly that burn good employees out. Your staff keeps the judgment, the patient communication, and the final review. The practice keeps moving when someone is out, and your best people stop spending their day on copy-paste work.
Our core customers today are physician-owned private practices. The same workers fit multi-location groups, MSOs, specialty groups, and RCM teams, because the work is the same: eligibility, prior auth, claims, denials, referrals, and follow-up across systems that don't talk to each other. If your team does that work by hand, we can help.
Yes. Every engagement includes a signed Business Associate Agreement (BAA). All patient data is encrypted in transit and at rest, access is limited to the specific workflows a worker runs, and we never use your data to train anything. Compliance is the first conversation we have, not an afterthought.
No. That's the whole point of how we work. AI workers operate inside the systems your clinic already uses: your EHR, your payer portals, your fax lines, your phones. There is no new platform, no new logins, and no migration. Your staff keeps working the way they already do, minus the busywork.
All of them. Because workers are built around your existing workflow instead of asking you to adopt a platform, it doesn't matter whether you run Epic, athenahealth, eClinicalWorks, Tebra, DrChrono, AdvancedMD, or something else. If a person at your clinic can do the task today, an AI worker can do it.
The audit takes one call. Shadowing and workflow mapping happens in the first week. Your first worker is typically live within 2 to 4 weeks, and we add workflows to it from there. There is no IT project on your end.
The back-office audit is completely free, and you keep the workflow map whether or not you hire us. Workers run at a flat monthly rate scoped to the work they take over, typically well under the cost of a part-time hire. You'll have an exact number before anything starts.
Nothing goes out the door without a checkpoint. Every worker includes human review steps where your staff approves submissions before they're sent. We monitor every task a worker runs, and anything unusual gets flagged to a person, not buried in a queue.
Find out which worker to deploy first.
In 30 minutes, we'll map your back office, identify the three workflows costing your team the most time, and show you which worker would take the biggest load off first. You keep the map whether you hire us or not.
Choose a time that works for you
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