Case identifiers
Patient, plan, member, claim or authorization, service date, denial date, and relevant codes.
Free · Editable · Private in your browser
Turn the denial notice, case facts, and supporting evidence into a structured first draft. Built for medical-practice claim, payment, coverage, and prior-authorization appeals.
No account · No email · Edit before export
Privacy by design
The generator does not submit patient or appeal information to Greenlight. Leave patient identifiers blank if this device or browser is not approved for protected health information.
What the template includes
The generator keeps the letter focused on the denial being challenged. It separates identification, payer language, appeal basis, supporting facts, requested resolution, and enclosures so staff can review each part before submission.
Patient, plan, member, claim or authorization, service date, denial date, and relevant codes.
The payer’s stated language, denial category, codes, and policy or plan reference.
A direct explanation of why the decision should be reconsidered.
Clinical or administrative evidence that is accurate and present in the record.
The specific coverage, authorization, reprocessing, or payment action requested.
A focused list of the documents included with the submission.
Before you write
A denied claim is not automatically an appeal. The payer may expect a corrected claim, documentation response, eligibility update, coding correction, reconsideration, or other action. Start with the denial notice, EOB or remittance, plan instructions, and the actual case record.
Read the denial management guideDistinguish rejection, denial, underpayment, and missing-information requests.
Capture the exact reason, code, policy reference, appeal level, deadline, and channel.
Collect the record, claim or request, notices, policies, prior correspondence, and proof.
Answer the reason directly and request one clear resolution supported by the evidence.
Appeal rights and timing
HealthCare.gov explains internal and external review rights for applicable health plans, including the information to retain and expedited pathways for urgent cases. Other programs and plan types can use different levels, forms, representatives, and deadlines. Confirm what applies to this case.
Patient information
The generator runs in the current browser tab and does not submit entries to Greenlight. The finished draft can contain protected health information. Store, transmit, print, and dispose of it through your practice-approved safeguards and use only the information needed for the appeal.
HHS Security Rule guidanceCommon questions
Identify the patient, plan, claim or authorization, service, denial date, and exact stated reason. Then explain why the decision should be reconsidered, connect that argument to the relevant plan or policy language and record facts, list the supporting documents, and state the resolution requested. Follow the submission instructions on the denial notice.
Yes. It is free and requires no account or email. The generated draft can be edited, copied, downloaded as a text file, printed, or saved as a PDF using the browser print dialog.
No. The letter is generated in the current browser tab, and the tool does not submit the entered information to Greenlight. Users should still enter protected health information only on approved devices and store or transmit the finished letter through approved workflows.
The necessary documents depend on the denial. Common examples include the denial notice or EOB, claim or authorization record, relevant clinical notes, orders, test results, prior treatment history, payer policy or contract language, submission proof, and representative authorization when required. Send focused evidence and keep copies.
The deadline depends on the plan, program, decision type, appeal level, and applicable rules. Use the date and instructions on the denial notice or final determination. Do not rely on a generic deadline, and escalate urgent clinical situations through the process identified by the plan.
No. Some problems call for a corrected claim, missing-document response, eligibility update, coding review, reconsideration, contractual adjustment, or patient-responsibility review. Classify the denial and confirm the payer’s required action before creating an appeal.
No. The tool produces an editable starting draft and cannot determine coverage, medical necessity, contractual rights, filing compliance, or the outcome. The final submission must be accurate, supported by the record, and tailored to the payer’s requirements.
Fix the workflow behind the appeal
In a free 30-minute audit, we’ll map your denial intake, documentation handoffs, deadlines, submissions, and follow-up—then show you the most practical place to remove manual work.
30 minutes · No obligation · You keep the workflow map